Privacy Policy

Alterna S + A GmbH („Alterna“) is pleased that you are visiting our website and that you are interested in our services. Data protection is a top priority at Alterna. Therefore we would like to inform you in detail below:

  1. What information Alterna collects during your visit to our website
  2. The purposes for which this information is processed
  3. The legal basis on which the processing of personal data takes place
  4. To which recipients personal data is transmitted
  5. How long personal data is stored
  6. Whether you are obliged to provide us with personal data

We would also like to inform you

  1. What rights you have with regard to the data processing carried out
  2. Who is to be regarded as the person responsible within the meaning of data protection law and, if available, the contact details of our data protection officer

What information does Alterna collect when you visit this website?

  1. If you visit our website for informational purposes (i.e. not by registering or contacting us), the following information is automatically transmitted from your browser to our server:
    • IP address of your computer
    • Information about your browser
    • Name of the website from which you are visiting us
    • Name of the landing page (URL) or file called up
    • Date and time of your visit
    • Amount of data transferred
    • Status information such as error messages
  2. If you contact us via a contact form on our website or by email, we will receive the following information:
    • Your email address and other information that you send to us in your email
    • Date and time of your contact

To what extent does Alterna process the data mentioned and for what purposes?

    1. When you visit the Alterna website, we use the IP address and the other data automatically transmitted from your browser to our server under section 1 (1)
      • To be able to provide you with the requested content. We only save the full IP address as long as this is technically necessary in order to display the requested page to you.
      •  To transmit your IP address to a service provider who will compare your public IP address with non-personal company information. This company information is stored by us. In this processing step, your IP address is not saved by either our service provider or us.
      • to protect us from attacks and to ensure the proper operation of our website. We save the said data temporarily and with access protection for a maximum of 180 days. Excluded from deletion after a maximum of 180 days are data on accesses that are necessary for the further pursuit of attacks and disruptions.

Alterna will only try to find out who is behind an IP address in cases of illegal attacks.

  1. We save the IP address of your computer after we have shortened it by the last octet – that is, in an anonymous form – in order to analyze the usage behavior of visitors to our website and thus to improve our website. The abbreviation of the IP address for this purpose takes place immediately after it is collected. We therefore do not collect any personal information about your usage behavior on our website.
  2. If you contact us via a contact form on our website or by e-mail, we will use the personal data mentioned under section 1 (2) to answer your request and to respond to it as far as possible. This personal data is stored for as long as is necessary to answer your request and to comply with it.

Are you obliged to provide us with this data? Can you object to its use?

When you visit our website, the information mentioned in section 1 (1) is automatically transmitted from your browser to our server. The transmission of this information is voluntary. Without the provision of this personal data, we cannot show you the requested page.

You are not obliged to allow us to use your anonymized data for web analysis. You are also not obliged to allow us to match your IP address with your company data.

If you want to get in contact with us and send us an e-mail or use our contact form, the transmission of the information according to section 1 (2) is voluntary. If a contact form contains mandatory fields, these are marked. Without providing the personal data required in individual cases, we may not be able to answer your request or not answer it in the best possible way.

On what legal basis is your personal data processed?

The legal basis for the processing of your personal data outlined in section 2 is Article 6, Paragraph 1, Sentence 1, Letter (f) of the General Data Protection Regulation. The legitimate interest of Alterna in these processing activities results from the purposes mentioned under point 2.

Who do we share your personal data with?

We pass on the personal data mentioned under section 1 to processors based in the European Union for the purposes under section 2. The processing there takes place on our behalf and according to our instructions. We do not intend to transfer your personal data to a third country.

How do we secure your personal data?

Alterna uses technical and organizational security measures to protect your personal data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously revised in line with technological developments.

Are cookies used on our website?

In order to be able to adapt our online offer better to your needs, we use so-called cookies. These are text files in which the date of your last visit, your IP address and other data about your visit to our website are saved. No personal data is saved here. You can prevent the collection and processing of the data generated by the cookie by downloading and installing the browser plug-in available under the following link: However, this can occasionally lead to disruptions in the use of our offer.

What are your rights?

You have certain rights under the General Data Protection Regulation:

Right to information: The right to information about your personal data that is processed by us and about certain other information (such as that given in this data protection declaration)

Right to rectification: If your personal data is incorrect or incomplete, you have a right to rectification

Right to deletion: On the basis of the so-called „right to be forgotten“, you can request the deletion of your personal data, unless there is a retention obligation. The right to erasure is not an absolute right. For example, we have the right to continue processing your personal data if such processing is necessary to meet our legal obligations or to assert, exercise or defend legal claims

Right to restriction of processing: This right includes restriction of use or the manner of use. This right is limited to certain cases and exists in particular if: (a) the data is incorrect; (b) the processing is unlawful and you refuse to delete it; (c) we no longer need the data, but you need the data to assert, exercise or defend legal claims. If processing is restricted, we may continue to store the data, but not use it. We keep a list of those persons who have exercised the right to restriction of processing in order to be able to ensure this restriction

Right to data portability: This right includes that we transmit your personal data, if technically possible, in a structured, common and machine-readable format for your own purposes

Right to object: You can object to the processing of your personal data if it is processed on the basis of legitimate interests, in particular in the case of direct mail

Right to information: You have the right to be informed in clear and easily understandable language how we process your personal data; and
right to withdraw your consent: If you have given us your consent for processing, you have the right to withdraw your consent at any time. Such a revocation does not affect the legality of the processing carried out on the basis of the consent up to the point of revocation.

Exercising these rights is free of charge for you. However, you need to prove your identity using two factors. We will use reasonable efforts in accordance with our legal obligations to transfer, correct or delete your personal data in our file systems.

To exercise your rights, file a complaint or submit other inquiries, please contact us by email or write to us. We aim to answer you within 30 days. The contact data can be found in the imprint.

When we receive a complaint, we will contact the person who made the complaint to investigate the complaint. If we cannot resolve a complaint immediately, we will work with the authorities, in particular the data protection authorities, as necessary.

If you are not satisfied with the handling of a complaint regarding your personal data, you can address your complaint to the relevant data protection authority.

Where can you complain?

You have the option of filing a complaint with the data protection officer named in this data protection declaration (contact details see below) or with a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged violation. You can also contact:

The Hessian Commissioner for Data Protection and Freedom of Information
Postfach 3163
65021 Wiesbaden
Phone: +49 611 1408 – 0
Fax: +49 611 1408 – 900/901

Data protection for minors

This website is aimed at people who are at least 18 years old. We do not want to collect any personal data from persons under the age of 18.

Persons under the age of 18 should therefore not transmit any personal data on or via this website. If such a person transmits personal data via this website, we will delete this data and not process it any further as soon as we become aware of the minority.